I interviewed the West Lancashire customer services team via email. I asked the questions that I had previously planned.
I received a detailed reply the next day.
Graham’s response is very helpful and I will be able to quote him as a primary source in my article.
For an immediate response I rang the customer service contact number of Richmondshire council to speak to a council representative for a telephone interview.
Phone interview with James, Richmondshire Council
I was redirected to a representative that could answer my questions.
Interviewer: Hi I’m a Journalism student writing an article about charges on green waste disposal. I have a few questions I’d like to ask you if that’s okay?
Interviewee: Yeah sure. That’s fine.
Interviewer: How have the charges on waste disposal affected the area
Interviewee:It hasn’t made a massive difference really. Residents were a bit reluctant at first but the biggest impact has been to the council’s funding.
Interviewer: Have people’s attitudes towards recycling changed?
No I don’t think they have. Most people have chosen to pay for the service because they have recognised it is a necessity that the council have been good enough to previously provide for free. The service still runs in the same way so not much has changed.
Interviewer: Do you feel it has had a positive or negative response?
Interviewee: At first residents were of course not happy with the new charges. However the reasons were explained thoroughly and they were given plenty of notice. Overall, it has massively improved the council’s funding and finances as we are now able to afford to provide these service to the public.
Mrs Arendsen, Scarisbrick Street, Ormskirk
Interviewer: Hi, I’m a journalism student writing an article on recycling in your area. Do you have a few minutes to answer some questions?
Interviewee: Yes of course.
Interviewer: Are you aware of the introduction of charges on green waste disposal in your area?
Interviewee: Yes, I have heard it is being discussed by the council. I’ve read some things in the local paper and a few people have mentioned it in conversation.
Interviewer: How do you feel about the introduction of charges on waste disposal?
Interviewee: I suppose they feel it is necessary. The council must be struggling and this is a way of claiming back. Along with all the other charges I’m not keen on paying for something else but I suppose it can’t be avoided.
Interviewer: Would you recycle less if there was a cost?
Interviewee: Well I have a gardener at the moment as I can’t get out much myself and he has mentioned that the charges may affect his business if people are reluctant to pay. Everyone needs to recycle their green waste but I can imagine it will put people off going over the top.
Interviewer: Thanks for the chat, you’ve been very helpful.
I created an online survey using surveymonkey.com to gather primary research for my article. I kept it simple and only asked two multiple choice questions.
‘How often do you garden?’
This will show me how relevant the article is to readers and how many people will be interested in the topic.
‘Would charges on green waste put you off recycling?’
This will give me statistics to use in my article for how the charges will influence residents’ recycling.
This shows the results from my survey in graph format.
I can therefore use the results in my article as primary source research.